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This role predominantly requires PowerApps experience and there will be ample opportunity to upskill in Power BI and Power Automate. 

The role will allow you to: 

• Build your career as a technical expert with PowerApps and the possibility of gaining the relevant industry-recognised certifications 
• Work with a team of highly experienced consultants in complex solutions delivery, participation with requirements gathering, functionality outlining, testing and deployment 
• Gain a deep understanding of technology and project management principles, customisations, configurations, integrations, limitations and dependencies across a range of solutions 

What we are looking for: 

Must have: 

• PowerApps 
• Implementation or Support experience following best practices when building Apps (Good experience required with Canvas Apps and Component Libraries required) 
• Being able to support solutions for different business cases and demonstrate ability to support and build Apps that resolve specific business problems 
• Good understanding of data lifecycle and data transformation and/or data warehousing  
• Strong analytical, problem-solving and communication skills 

Nice to have (Not Essential): 

• Power Automate 
• Experienced in creating flows and writing expressions within Power Automate 
• Knowing how to use connectors and how to call REST APIs 
• Good understanding of data cleaning, transformation and modelling 
• Power BI 
• Experienced in creating custom reports/ dashboards using DAX and M 
• Good understanding of Access Management within Power BI and RLS  
• Any Microsoft Power Platform Certification(s) 
• Understanding of broader Microsoft stack and how to leverage it to create powerful solutions including, but not limited to SharePoint, Dynamics,  Dataverse, Azure, Data Factory 
• Programming background and/or Low-code development experience 
• Microsoft Excel (Advanced Formulas, Visual Basic for Applications) 

Company Details: You will be working for a UK based Company.

Must-Have Skills:-

Bachelor's degree in Computer Science or related field.-Minimum of 2 years of experience in developing and configuring Microsoft Power Automate workflows.

-Working experience in building clean and efficient Solutions to meet complex business requirements-Working experience in building, packaging and deploying Solutions from scratch to multiple Environments

-Basic working level of JavaScript-Familiarity of OData, SQL and working with APIs

-Proficient in Power Automate, SharePoint, Dynamics 365, and PowerApps.

-Strong problem-solving skills and ability to troubleshoot and resolve issues.

-Knowledge of Microsoft Flow/Power Automate connectors and integrations with other applications.

-Ability to work independently and as part of a team.

-Excellent communication skills and ability to work with stakeholders at all levels of the organization.

Company Details: You will be working for a UK based Company.

Required Skills and Qualifications: 

• Senior AWS Architect (.NET Core Web API, Rest, SQL, Microservices, AWS Lambda) 

• .NET Architect - (A very strong .NET Technical Architect with AWS, Microservices) 

• Hands-on working experience on .net Core 3 

• Hands-on working experience on Layer APIM Gateway policy development/deployment 

• Hands-on in DevOps, CI/CD 

• Integration experience with any Enterprise Service Bus and WEB API gateway

 • Understand business requirements and come up with architectural/design recommendations • Application extensions and middleware experience 

• Expertise in UML modeling using modeling tools 

• Very good knowledge of working with Data including Database design, Data engineering 

• Experience with SoapUI or similar web service testing tools

 • Experience with SOA principles, design patterns like BFF, CQRS, Service Aggregators, and application integration architectures 

• Experience with building, configuring, and deploying services on containers and cluster services such as docker and Kubernetes 

• A clear understanding of the Web services approach including Web service protocols such as SOAP and REST 

• Knowledge of Data Science, AI/ML is a big plus 

Responsibilities: 

• You own the technology road map of the Product 

• Collaborate with the Steering Committee, User Experience Team, Make Team, & Rollout Team to ensure product solutions meet the mission requirements set by the Executive Steering Committee 

• In this role, you will participate in the full life cycle of application development with duties including but not limited to:- 

• Assist the team with uncovering and understanding technical requirements and producing estimates and risk assessments for new projects 

• Become the domain expert for our business and gain a deep knowledge of their infrastructure and internal systems 

• Research technologies and assess their fit for the challenge at hand 

• Educate and train stakeholders about the benefits of our approach to software and solutions development 

• Assist the engineering team with product delivery by writing code and reviewing pull requests 

• Collaborate with the team to create a successful project hand-off plan • Help the engineering team in converting the monolith 2-tier application to AWS cloud-based solution with modern architecture 

• Modify and enhance existing complex applications and systems and implement Infrastructure as a Code (IaC) with Terraform, yaml, Ansible

 • All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed 

• Hands-on coding experience & deployment on Linux/Unix-based systems

• The enterprise/Integration Architect in the project will play a pivot role in providing architectural support in framing the business requirements

Skills and requirements 

• Experience or knowledge in programming and handling data of various forms and sizes. 

• At least 2 years of hands-on experience in various models on NLP, CNN, RNN, LSTM, Transformerbased, Clustering, Regression, etc. 

• Must have extensive knowledge of CV2, TensorFlow, Pytorch, Keras, and other deep-learning libraries. 

• Must have strong mathematical and statistical knowledge. 

• Must have good knowledge of NLP to contribute to ongoing projects. 

• Good knowledge of image classifiers, image captioning, image segmentation, and object detection. 

• Good understanding of attention mechanisms, activation functions, feature selection, transformers, and recommendation systems. 

• Added advantage in understanding various databases, APIs, and file formats like JSON, and XML 

• Good communication skills, able to handle projects alone or as a team. 

Job Description 

• Build various NLP models for different applications from scratch 

• Build recommendation systems from scratch with images and text. 

• Build expression analysis models with webcam input to understand emotions. 

• Build various ML models supporting Psychometric analysis from scratch. 

• Set up and manage AI/ML development and deployment in production infrastructure.

• Identify transfer learning possibilities and build new training datasets wherever required. 

• Efficiently communicate with business stakeholders to make them understand AI/ML results, and limitations and set the right timeline. 

• Take responsibility for projects and work with minimal guidance/training. 

• Stay updated about the latest AI/ML research relevant to our domain.

Preferred Skills: 

• Experience developing responsive web applications using Angular 11 

• Minimum 5 years’ experience in Angular 4+. 

• Experience with a distributed version source control system such as Git. 

• Knowledge of JavaScript or one modern JavaScript framework such as Angular or React. 

• (Angular 4 or above), Angular Material, Typescript, Redux, HTML, and CSS3. 

• Experience  with  testing  and  documenting  backend  APIs  using  tools  such  as  Postman  and Swagger.

Roles and Responsibilities:

• Designs and develops applications across multiple modules using Angular 4+ and integrating with RESTful services. 

• Write optimal and efficient code using typescript, design patterns, and best practices. 

• Confirm program operation by coordinating with colleagues to conduct necessary tests, while debugging and modifying program sequence and/or code. 

• Perform scheduled maintenance as required and support the existing application. 

•  Arrange  project  requirements  in  programming  sequence;  provide  estimations  on deliverables using knowledge of computer capabilities, the subject matter, programming language, and logic. 

• Perform other duties as assigned.

Company Details: You will be working for a US based Company.

Required Skills, Knowledge, and Abilities:

• Designs and develops applications across multiple modules utilizing Web3, Node js, Ether js, SQL & NoSQL are Mandate.
• Write optimal and efficient code using object-oriented programming, design patterns, and best practices.
• Provide full technical documentation to a given standard while storing as directed.
• Confirm program operation by coordinating with colleagues to conduct necessary tests; while debugging and modifying program sequence and/or code.
• Perform scheduled maintenance as required and support the existing application.
• Arrange project requirements in programming sequence; providing estimations on deliverables using knowledge of computer capabilities, the subject matter, programming language, and logic.
• Develop solutions for all tiers of the application: user interface, business logic, database, workflows, and reporting and be a key contributor to innovation while building a proof of-concept examples that can be leveraged across current and future solutions.
• Perform other duties as assigned.
• AWS & Blockchain knowledge is preferable

Education and Experience (required and preferred):

• At least 5years of experience in software development with a focus on backend development.
• Strong experience in Node.js and Ether.js, and proficiency in other related Web3
• technologies.
• Strong experience in SQL and NoSQL databases, and familiarity with database design and optimization.
• Experience with cloud computing platforms, such as AWS, and ability to deploy and manage applications in a cloud environment.
• Strong experience in developing RESTful APIs.
• Experience with version control systems, such as Git, and knowledge of Agile development methodologies.
• Familiarity with blockchain technology and its applications in software development.
• Strong problem solving skills and ability to write efficient and maintainable code.
• Experience in working in a team environment and ability to communicate effectively with team members and stakeholders.

Responsibilities

•Build  and motivate  team  members  to  meet  project  goals,  adhering  to  their  responsibilities  and project milestones. 

•Hands-on experience in C# .NET, Web APIs, Open-Source Software etc. 

•Hands-on experience in AWS cloud 

•Experience in design/architecting database in overall solution. 

•Providing   supervision   and   guidance   to   development   teams   from   Architectural   &   design perspective. 

•Experience with Net Core Web API and Front-end development (Angular preferred). 

•A knack for writing clean, readable, and easily maintainable code. 

•Understanding of fundamental design principles for building a scalable application. 

•Strong   understanding   of   Common   Language   Runtime   (CLR)   &   Core   CLR,   its   limitations, weaknesses. 

•Report  on project  success criteria  results,  metrics, test, and deployment  management  activities as well as risks and their respective mitigation actions. 

•Understand the interdependencies between technology, operations, and business needs. •Participate  in  establishing  practices,  templates,  policies,  tools,  and  partnerships  to  expand  and mature these capabilities for the organization. 

Requirements:

•A bachelor's degree in computer information systems, management information systems, or similar. 

•Exceptional communication and interpersonal skills. 

•Overall 10+ years of experience

•Extensive experience in technical management, preferably in related to Education domain. 

•Has experience in building full stack applications in the past

•Leadership and People management, must have handled team members in the past

•Ability to diagnose faults, oversee user-testing, and implement required changes. 

•A master's degree in technology management or business management would be advantageous.

Company Details: You will be working for a US based Company.

Education: 

Bachelor degree in Computer Science with emphasis on embedded firmware development using high level programming languages. 

Experience required:

Experience in firmware development for microcontroller / microprocessor systems  

• Demonstrated experience with embedded systems design, RTOS, embedded C and C++. 
• Experience developing PC applications in , C++, Java or similar language. Experience with Qt a plus. 
• Familiarity with software configuration management tools, defect tracking tools, and peer review 
• Excellent knowledge of OS coding techniques 
• Experience with advanced concepts of computer architecture, data structures and standard programming practices. 
• Mobile app developement experience is a plus

Skills Required:

• Well rounded, detail-oriented team player with good interpersonal skills. 
• Creative and analytical approach to problem solving. Ability to apply experimental techniques throughout the development process. 
• Proven aptitude for learning new technologies. 
• Familiarity with engineering and design practices and standards including ISO 9000. 
• Flexible, self-starter with high standards for quality and with a hands-on, multi-tasking orientation. 

Job Summary

The Engineer in this position is responsible to provide embedded software development solutions and support by applying best practices in design methodologies in the domain of embedded systems for Kohler’s Kitchen & Bath electronic products. Managing software engineering tasks under the guidance of mentor/manager as well as in a team environment by ensuring to meet timeline and quality requirements.

Specific Responsibilities

1. Work in a team environment to develop software requirements, design methodologies, coding, perform reviews and test plans for embedded devices and system for various products.

2. Develop and document software architectures.

3. Help determine and manage proper software control and configuration management parameters.

4. Requirement management, estimation scheduling, effort tracking, defect tracking and quality metrics (defining and tracking).

5. Provide status reports to leadership and stakeholders in a timely manner.

6. Identify, track, and correct software defects. Work closely with other software development and quality assurance teams for continuous improvements.

7. Ensure all set process are followed with allowed deviation from the business units and develop as well as document new processes and design practices as per business needs

8. Provide technical direction to team when necessary.

9. Well-developed interpersonal skills that can be leveraged in working with team members of different cultures and backgrounds. The ability to work across different teams within engineering and outside engineering to successfully achieve results.

10. Work on special projects as dictated by the needs of the department.

Job Description

· Minimum 8+ years of experience in embedded firmware development

· 5+ years of experience Embedded Linux software development, Linux Application, Driver development and Linux debugging tools.

· 5+ Years of experience in C++ language

· Good in C language.

· Experience working in Timesys Linux would be good.

· Programming experience in 8/16/32 bit microcontrollers. Familiarity with TI/PIC/ST microcontrollers.

· Experience in working on Arm Cortex M0/M4/A9 will be good to have.

· Experience with various communications protocols (e.g. TCP/IP, SPI, I2C, Ethernet, USB, BLE, Wi-Fi).

· Experience working in Wifi and BLE will be good to have.

· Knowledge in Python or any other scripting language is an added advantage.

· Experience with layered software architectures in embedded products.

· Experience in generating formal system requirements and specifications.

· Experience in software documentation practices. (requirements, design, test plan etc.)

· Experience in software development processes and software version control.

· Good to have QT experience.

· Good electrical and electronic knowledge as applied to control including, NTC temperature sensing, motor drive, solenoids, flow sensors, etc.

· Able to analyze and debug firmware and hardware problems.

Education Requirements

1. Bachelor/Master of Engineering in Electronics, Electrical or Communication

Experience Requirements:

1. 6 to 7 years of embedded software product development experience.

2. Proficient in C/C++, Microcontroller, basic hardware concepts in Microcontroller based system design.

3. Experience in generating formal software and system requirements and specifications.

4. Understanding of good software design and documentation practices. Experience working in structured work environment.

6. Experience in software development processes, software version control, object-oriented programming, and embedded software.

7. Experience working with embedded operating systems.

8. Ability to work on and complete multiple tasks in a timely fashion.

9. 5+ years’ experience Embedded software development.

10. 3+ Years of experience in C/C++ language

11. Hands on experience with one or more of the following Communications protocols (e.g., TCP/IP, SPI, I2C, Ethernet, USB, Modbus, CAN etc.).

12. RTOS: RTX – Keil, QNX

13. Hands on experience with one or more of the following: Compilers, Keil Tools for ARM processors, or other emulators and debuggers.

14. Experience with various communications protocols (e.g., RS-485, Modbus, J1939 CAN, TCP/IP).

Education Requirements:

1. Bachelor/Master of Engineering in Electronics, Electrical or Communication

Experience Requirements:

1. 6 to 7 years of embedded software product development experience.

2. Proficient in C/C++, Microcontroller, basic hardware concepts in Microcontroller based system design.

3. Experience in generating formal software and system requirements and specifications.

4. Understanding of good software design and documentation practices. Experience working in structured work environment.

6. Experience in software development processes, software version control, object-oriented programming, and embedded software.

7. Experience working with embedded operating systems.

8. Ability to work on and complete multiple tasks in a timely fashion.

9. 5+ years’ experience Embedded software development.

10. 3+ Years of experience in C/C++ language

11. Hands on experience with one or more of the following Communications protocols (e.g., TCP/IP, SPI, I2C, Ethernet, USB, Modbus, CAN etc.).

12. RTOS: RTX – Keil, QNX

13. Hands on experience with one or more of the following: Compilers, Keil Tools for ARM processors, or other emulators and debuggers.

14. Experience with various communications protocols (e.g., RS-485, Modbus, J1939 CAN, TCP/IP).

Basic Function

The Asst Manager Hardware Engineering is responsible for designing analog and digital circuits for a variety of products. Responsibilities will include capturing requirements, and translating them into engineering specifications, component selection and qualification, schematic design and entry, PCB layout, and overseeing prototype fabrication. In addition, ability to troubleshoot and bring up hardware is expected.

Specific Responsibilities

1. Perform electronic/electrical engineering design, analysis & testing for a wide range of electronic and electro-mechanical plumbing products and subassemblies.

2. Work with electronic and electromechanical suppliers and development partners in the management of outside design & manufacturing activities.

3. Work with and provide direction and mentoring to analysts and technicians.

4. Under guidance of senior-level engineering and/or management; juggle multiple projects and priorities, with the ability to switch focus as priorities change.

5. Work with marketing, project manager and other team members to develop specifications for product or process systems from customer requirements.

6. Coordinate activities with other functional areas, suppliers, contractors, and consultants.

7. Work with team, suppliers, and others to establish project schedules and budgets. Establish and review plans for multiple activities/projects; monitor and take corrective action as schedule impacts occur.

8. Determine technical feasibility of new electronics product concepts

PERSON SPECIFICATION

This is a Asst Manager Hardware Engineering role whereby the successful candidate will work within a supportive electronics team within a multi-disciplined product development department. The candidate will be expected to take on the lead role for the electronics content of the product development, so must be capable and confident of working on their own as well as being a member of a product development team. In addition to technical ability, the successful candidate must be able to demonstrate a positive and structured approach to problem solving and be able to offer significant technical support.

Education Requirements:

Bachelor of Engineering in Electronics, Electrical or Communication with at least 7 years of experience.

OR

Master’s degree in Electronics, Electrical or Communication with at least 7 years of experience.

Experience Requirements:

Ideally a “hands-on” hardware designer engineer with 7+ years of experience, capable of developing designs from initial concept through development, product integration and test to fully engineered and validated production designs.

1. Experience with circuit design and analysis tools, schematic capture and PCB layout tools (Altium or Orcad is preferred).

2. Experience designing with 8/16/32 bit microcontrollers/processors.

3. Experience in high speed digital systems design.

4. Experience in interfacing analog sensors to micro-controllers.

5. Experience in switching regulator circuit design.

6. Experience with using RF modules (WiFi, BLE,…etc).

7. Experience with design for EMC.

8. Experience in complete development cycle – requirements to qualification and release

Job Description:

We are seeking an experienced Senior Project Manager to join our team. The Senior Project Manager will be responsible for leading the planning, execution, and delivery of complex, high-value projects. The successful candidate will have a proven track record of managing cross-functional teams and delivering projects on time, within budget, and to the satisfaction of stakeholders.

Responsibilities:

• Develop project plans, timelines, and budgets that align with the organization's strategic objectives.

• Lead cross-functional teams to define project scope, goals, and deliverables.

• Ensure project milestones are met by managing project budgets, resources, and schedules.

• Manage project risks and develop risk management plans to mitigate potential issues.

• Proactively identify and solve problems that may arise during project delivery.

• Monitor and report project progress to stakeholders and senior management.

• Manage stakeholder expectations and ensure their satisfaction with project outcomes.

• Provide leadership and guidance to project team members to ensure successful project delivery.

• Ensure all project documentation is complete, accurate, and up-to-date.

• Coach and mentor junior project managers and project team members.

Qualifications:

• Bachelor's degree in a relevant field such as Project Management, Engineering, or Business Administration.

• Proven experience managing complex, high-value projects from start to finish, including planning, execution, and closing.

• Excellent organizational skills and attention to detail.

• Strong interpersonal and communication skills.

• Ability to manage multiple projects simultaneously.

• Proficient in project management software such as Microsoft Project, Asana, or Trello.

• Familiarity with Agile and Waterfall project management methodologies.

• Experience working in a collaborative, team-oriented environment.

• PMP certification is required, and additional certifications such as Six Sigma or Agile are preferred.

If you are a motivated and results-driven Senior Project Manager with a passion for leading teams and delivering successful projects, we encourage you to apply. We offer a competitive salary and benefits package, and the opportunity to work in a dynamic and challenging environment.

Position Summary:

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Required Skills, Knowledge, and Abilities:

· Proven work experience as a community manager.

· Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).

· Ability to identify and track relevant community metrics (e.g., repeat attendance at events)

· Excellent verbal communication skills

· Excellent writing skills

· Hands-on experience with social media management for brands

· Ability to interpret website traffic and online customer engagement metrics

· Knowledge of online marketing and marketing channels

· Attention to detail and ability to multitask

· Experience in the Crypto or Blockchain Industry

Position Education and Experience (required and preferred):

· BSc degree in Marketing or a relevant field.

Responsibilities:

• Set and implement social media and communication campaigns to align with marketing

strategies

• Provide engaging text, image, and video content for social media accounts

• Respond to comments and customer queries in a timely manner

• Monitor and report on feedback and online reviews

• Organize and participate in events to build community and boost brand awareness

• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency

• Liaise with Development and Sales departments to stay updated on new products and features

• Build relationships with customers, potential customers, industry professionals, and journalists

• Stay up to date with digital technology trends

What are we looking for?

Must have

●2+ years of B2B Sales experience

●SaaS sales experience is a must

●Interest or passion in sales

●Fluent in English

●Excellent written and verbal communication skills

●Capacity to accept and learn from constructive feedback.

●Proven ability to work and succeed in a fast-paced, changing environment.

●Efficient at gathering, analyzing, and communicating customer and market research.

●High attention to detail with an “everything matters” approach.

●Self driven and proactive person

●Creative, inquisitive, and curious approach to partnering with internal and external teams andcustomers.

●Comfortable moving between priorities and managing deadlines across multiple areas offocus.

●Excellent communication in English Previous experience in handling Premium customers.

●Substantial track record of exceeding sales goals Proven knowledge of effective salesstrategies and best practices.

●Experience with email productivity, collaboration, and sales tools including; Salesforce,LinkedIn, Slack, and Hubspot, Lusha Knowledge of MarTech solutions

Requirements

●Bachelor's degree is required

●Immediate Joiners Stability(Min 1.5 yrs in previous company)

●Work Location : Bangalore

●No WFH

●Minimum 1.5  to 4 yrs of relevant experience

What are we looking for?

Must have

●2+ years of B2B Sales experience

●SaaS sales experience is a must

●Interest or passion in sales

●Fluent in English

●Excellent written and verbal communication skills

●Capacity to accept and learn from constructive feedback.

●Proven ability to work and succeed in a fast-paced, changing environment.

●Efficient at gathering, analyzing, and communicating customer and market research.

●High attention to detail with an “everything matters” approach.

●Self driven and proactive person

●Creative, inquisitive, and curious approach to partnering with internal and external teams andcustomers.

●Comfortable moving between priorities and managing deadlines across multiple areas offocus.

●Excellent communication in English Previous experience in handling Premium customers.

●Substantial track record of exceeding sales goals Proven knowledge of effective salesstrategies and best practices.

●Experience with email productivity, collaboration, and sales tools including; Salesforce,LinkedIn, Slack, and Hubspot, Lusha Knowledge of MarTech solutions

Requirements

●Bachelor's degree is required

●Immediate Joiners Stability(Min 1.5 yrs in previous company)

●Work Location : Bangalore●No WFH

●Minimum 1.5  to 4 yrs of relevant experience

Job Responsibilities: 

• Coordinating with stakeholders and partners for all customer support cases received and providing resolution across all Line Of Businesses. 
• Manage partner support desk to fulfil partners QRCs. 
• Providing accurate and satisfactory resolutions to customers /applicants and winning them back. 
• Handle cases received at support and partner assist desks and resolve them with utmost accuracy and speed. 
• Manage walk-in customers. 
• Maintain detailed MIS on the cases received, TATs, Errors and issues. 
• Present detailed comparison and reports to manager and HOD on trends, types of issues and action taken. 
• Intervene and get high ageing cases resolved and communicated. 
• Train and handhold the contact centre on various processes to ensure seamless customer experience. 
• Identifying process gaps and suggesting / implementing process improvements 
• Work on various campaigns along with manager and publish reports.  
• Maintain high quality scores and standards while responding to customers and other stake holders. 

Professional Qualifications: 

• 3-4 years of experience in NBFCs, Banks handling customer service/support for all products. 
• Knowledge of loan life cycle from Onboarding to Loan servicing  
• Knowledge of customer Query, request, complaint management and branch walk ins 
• Experience in managing volumes as per business growth and customer base 
• Basic MIS and reporting 
• Required to excel in the job 
• Team Player and flexible with work and responsibilities 
• Positive attitude and go getter 

Educational Qualifications: 

• Full time Graduate/ Part time Post graduate from recognised University. 

Job Responsibilities:

●Handling E2E  Escalations for all Line Of Businesses .

●Providing accurate and satisfactory resolutions to customers /applicants and winningthem back.

●Handle Escalations received from SMT, Regulator and other authorities and resolvethem with utmost accuracy and speed.

●Maintain detailed MIS on the cases received, TATs, Errors and issues.

●Present detailed comparison and reports to the SMT on Complaints received andmanaged.

●Prepare detailed RCA for escalated complaints and share feedback with relevantpartners, work on corrective actions and present reports/results to senior management

●Intervene and get high ageing escalations resolved and communicated.

●Identifying process gaps and suggesting / implementing process improvements

●Participate in regulatory audits and provide evidence as required.

●Training contact centre and other touchpoints for process improvement and ensuringlesser complaints

●Work on NPS data and feedback management.

●Maintain high quality scores and standards while responding to customers and otherstake holders.

Professional Qualifications:

●5-8 years of experience in NBFCs, Banks handling Escalations for all products.

●Knowledge of E2E loan life cycle from Onboarding to Loan servicing

●Knowledge of Complaints / Escalations management for NBFCs

●Experience in managing volumes as per business growth and customer base

●Proficient with MIS and reporting

●Great analytical, reasoning abilities, communication and presentation skill

●required to excel in the job

●Team Player and flexible with work and responsibilities

●Positive attitude and go getter

Educational Qualifications:

●Full time Graduate/ Part time Post graduate from recognised University.

Job Responsibilities: 

• Coordinating with stakeholders and partners for all customer support cases received and providing resolution across all Line Of Businesses. 
• Manage partner support desk to fulfil partners QRCs. 
• Providing accurate and satisfactory resolutions to customers /applicants and winning them back. 
• Handle cases received at support and partner assist desks and resolve them with utmost accuracy and speed. 
• Manage walk-in customers. 
• Maintain detailed MIS on the cases received, TATs, Errors and issues. 
• Present detailed comparison and reports to manager and HOD on trends, types of issues and action taken. 
• Intervene and get high ageing cases resolved and communicated. 
• Train and handhold the contact centre on various processes to ensure seamless customer experience. 
• Identifying process gaps and suggesting / implementing process improvements 
• Work on various campaigns along with manager and publish reports.  
• Maintain high quality scores and standards while responding to customers and other stake holders. 

Professional Qualifications: 

• 3-4 years of experience in NBFCs, Banks handling customer service/support for all products. 
• Knowledge of loan life cycle from Onboarding to Loan servicing  
• Knowledge of customer Query, request, complaint management and branch walk ins 
• Experience in managing volumes as per business growth and customer base 
• Basic MIS and reporting 
• Required to excel in the job 
• Team Player and flexible with work and responsibilities 
• Positive attitude and go getter 

Educational Qualifications: 

• Full time Graduate/ Part time Post graduate from recognised University. 

Job Description:

We are seeking a CRM Executive to join our team. The successful candidate will be responsible for developing and implementing CRM strategies that increase customer engagement, retention, and loyalty. The CRM Executive will work closely with cross-functional teams to ensure the successful delivery of CRM programs and campaigns.

Responsibilities:

• Develop and implement CRM strategies that increase customer engagement, retention, and loyalty.

• Segment customer data to create targeted campaigns that drive desired outcomes.

• Develop and execute multi-channel CRM campaigns that align with the company's strategic objectives.

• Work closely with cross-functional teams to ensure the successful delivery of CRM programs and campaigns.

• Monitor campaign performance and provide regular updates to senior management.

• Conduct regular analysis of customer data to identify insights and opportunities for improvement.

• Ensure all CRM activities are GDPR compliant.

• Collaborate with customer service and sales teams to ensure the delivery of exceptional service to customers.

• Continuously monitor industry trends and best practices to inform CRM strategy and tactics.

• Manage the CRM database to ensure data accuracy and completeness.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.

• Proven experience in CRM and campaign management.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.

• Ability to manage multiple projects simultaneously.

• Proficient in using CRM software such as Salesforce, Hubspot, or Zoho.

• Familiarity with email marketing and marketing automation tools.

• Experience working in a collaborative, team-oriented environment.

• Experience working with customers in the [Insert industry/sector] is preferred.

If you are a self-motivated and results-driven CRM Executive with a passion for developing and implementing effective CRM strategies, we encourage you to apply. We offer a competitive salary and benefits package, and the opportunity to work in a dynamic and challenging environment.

Job Description: 

 - Deliver 100% customer retention by ensuring successful adoption and integration of the KaptureCX platform across your customers 

- Build, own and maintain a healthy pipeline of opportunities from your accounts short-term and Long term 

- Deep understanding of the customer's business and their top objectives at various organizational levels 

- Building a high degree of mind share for our solutions and company within the key stakeholders in your account list 

- Ability to understand business and technology challenges and align them with possible solutions from our portfolio 

- Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner 

- Build and maintain an account map and plan for each customer and develop close relationships with key stakeholders in your accounts 

Qualifications: 

●Bachelor's degree or equivalent experience in Business 

●3+ years of relevant work experience 

●Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) 

●Excellent written and verbal communication skills